Refund & Cancellation Policy

H2H Pro Subscriptions

• H2H Pro Monthly and H2H Pro Annual subscriptions are billed automatically through our payment processor at the beginning of each applicable billing period and will continue to renew until cancelled.
• You may cancel your subscription at any time through the available billing-management options in your Account.
• To avoid the next renewal charge, cancellation should be completed before your next scheduled renewal date.
• Cancellation prevents future subscription renewals. Unless otherwise required by applicable law, cancelling does not terminate access immediately. H2H Pro features will generally remain available until the end of the billing period for which payment has already been made.
• Deleting your House to House™ account does not necessarily constitute cancellation of an active subscription. Users should cancel an active subscription through the applicable billing-management process before deleting their account.

Subscription Refunds

Subscription fees already charged are generally non-refundable, including fees for partially used billing periods, except where required by applicable law or where Ellatrio Homes & Properties Inc. determines that a refund is appropriate in the circumstances. Nothing in this Policy limits any refund, cancellation, or other consumer right that cannot lawfully be excluded or restricted under applicable law.

H2H Workbook and Other One-Time Digital Purchases

• The H2H Workbook may be offered as a one-time digital purchase providing continued access through House to House™, subject to the Terms of Service and continued availability of the applicable service.
• Because digital products may be made available immediately following successful payment, purchases are generally non-refundable after the digital product has been accessed or substantially delivered, except where required by applicable law.
• If a technical problem attributable to House to House™ prevents you from accessing a purchased digital product, please contact Support within 7 days of purchase. We will make reasonable efforts to restore access and, where the problem cannot reasonably be resolved, may provide a refund or other appropriate remedy.

Requesting a Refund or Reporting a Billing Issue

• To request a refund or report a billing problem, use the available in-app Support Centre or other support method identified within House to House™. Please provide sufficient information for us to locate the transaction, such as:
• The email address associated with your account.
• The approximate transaction date.
• A brief description of the billing issue.
• Refund requests are reviewed individually in accordance with this Policy and applicable law. Do not send complete credit-card numbers or other sensitive payment credentials through support messages.

Failed or Disputed Payments

If a subscription payment fails, is reversed, or becomes subject to a payment dispute or chargeback, access to paid features may be restricted or suspended while the payment issue is being resolved. Nothing in this section prevents a user from exercising legitimate rights available through their payment provider, card issuer, financial institution, or applicable consumer-protection law.

Beta Program

Features expressly provided free of charge through a House to House™ Beta Program are not eligible for monetary refunds because no purchase price has been charged for those features. If a Beta participant separately purchases an H2H Pro subscription, Workbook, or another paid product, the applicable provisions of this Policy continue to apply to that purchase.

Payment Processing

Payments may be processed by third-party payment service providers. House to House™ does not store complete payment-card details where payment information is handled directly by the applicable payment processor. Payment processing may also be subject to the payment provider's applicable terms and policies.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The updated version will be made available through the platform together with its effective or last-updated date. Changes will apply prospectively to the extent required by applicable law. Continued use of House to House™ after an updated Policy becomes effective constitutes acceptance of the revised Policy to the extent permitted by applicable law.